General conditions of sale


These General Conditions of Sale (hereinafter, the General Conditions) apply to any purchase of goods or products (hereinafter, the Products) made on this Website. property of FERRÉ I CATASÚS, S.L with headquarters in Carretera de Sant Sadurní, Km, 8, s/n08792 la Granada (Barcelona) and NIF B-62547823.

These General Conditions may be modified at any time, so it is recommended that, every time the Client browses or is going to purchase a Product through the Website, they consult them again, since those that will be applicable will be applicable. are in force at the time the purchase is made.


2.1. How to place an order?

In order to purchase any of the Products from FERRÉ I CATASÚS, S.L, the Client must follow the following steps:

1.- The Client may register on the Website to be able to purchase the Products, and may wait to do so until the moment before payment is formalized, or make purchases as a “Guest”, registration not being mandatory.

2.- To register as a Client you must provide the username, an email and an access code.

3.- To place an order, the Client must select the Products they wish to purchase, which will be added to the “shopping cart” on the Website. Once all the Products have been selected, if you want to continue with the operation, you must click on “complete purchase”.

4.- The Client must provide the following information so that FERRÉ I CATASÚS, S.L can send the Products: name and surname, full address, email and contact telephone number. These data will be saved in the FERRÉ I CATASÚS, S.L database and will only be visible to authorized personnel. In the event that the Client detects that an error has occurred when entering their personal data during registration, they may modify them in the “My Account” section. In any case, the Client may correct errors related to the personal data provided during the purchase process by contacting customer service through the telephone number FERRÉ I CATASÚS, S.L, or the email address FERRÉ I CATASÚS, S.L. If the Client detects an error in the order after completing the payment process, they must immediately contact customer service, via the telephone number or email address mentioned above, to correct the error. .

2.2. Availability and responsibility

All orders are subject to the availability of the Products. If difficulties arise regarding the supply of Products or due to lack of stock, FERRÉ I CATASÚS, S.L will refund the amount paid for them.

FERRÉ I CATASÚS, S.L is not responsible for delays in the delivery of orders or the impossibility of carrying them out when the cause is due to force majeure events. Among other causes, force majeure events are understood to be: accidents, strikes, fires, meteorological causes, natural disasters such as storms, earthquakes, epidemics and problems in transportation or telecommunications systems.

The liability of FERRÉ I CATASÚS, S.L in relation to any Product purchased on the Website will be strictly limited to the purchase price of said Product.


FERRÉ I CATASÚS, S.L is committed and has taken the necessary measures so that the images that appear on the Website are as faithful as possible to the original products, without leading to an erroneous interpretation of the images by the Client.

However, FERRÉ I CATASÚS, S.L cannot guarantee that the display of colors or other details seen through the Client’s devices in the photographs on the website accurately reflect the characteristics or colors of the product they receive, since they will depend of the resolution of your device.


4.1. Product Price

The prices of the Products on the Website are indicated in euros and include taxes related to the sale of Products, including Value Added Tax (VAT). FERRÉ I CATASÚS, S.L reserves the right to modify the price of the products and services offered through the Website. To guarantee the Client the certainty of the price of their Products, this will be the one in force in the advertising coinciding with the moment of formalizing the order. The price of the Products does not include the cost of shipping them, which will appear itemized before formalizing the payment.

4.2. Payment

The Client has the following means of payment when purchasing Products on the Website:

  • Debit/credit card: for payment by debit/credit card, the Client must follow the instructions that appear on the sales screen, providing the number and type of card, identification code and holder.
  • Paypal: You can make payment through your Paypal account to place the order. If you choose this payment method, you will be redirected to the Paypal page to identify yourself with your username and password.

The acquisition of the Products is made through the “BUY” button on the Website and once the General Conditions have been expressly accepted.

4.3. Value Added Tax and Billing

FERRÉ I CATASÚS, S.L will send the Client, within a maximum period of 48 hours, a confirmation of the order placed with all its terms to the email address indicated by the Client.
The Customer will receive, together with the Products, the paper invoice for the order with the detailed VAT. If an electronic invoice is required, it must be indicated at the time of placing the order.

4.4. Value Added Tax and Billing


5.1. Time

For the purposes of these General Conditions, it will be understood that “delivery” has occurred or that the Products have been “delivered” at the moment in which the Client or a third party indicated by the Client acquires material possession of them.

Deliveries are made to the address indicated by the Customer when placing each order. From the formalization of the purchase to the delivery of the order, a maximum of five (5) working days may elapse for deliveries in the Peninsula (shipments are not made to the Canary Islands, Ceuta and Melilla). FERRÉ I CATASÚS, S.L will not make shipments outside of Spanish territory. Delivery of the Products will be made from Monday to Friday, excluding holidays in the destination location.

If for any reason FERRÉ I CATASÚS, S.L cannot meet the expected delivery date, you will be informed of this circumstance and the option will be offered to continue with the purchase by establishing a new delivery date or cancel the order with a refund of the price paid.

5.2. Amount

During the purchasing process you will be informed of the shipping costs. The amounts will be the following:

1 box

2 boxes 3 boxes 4 boxes 5 boxes 6 boxes 7 boxes 8 boxes 9 boxes 10 boxes



5,85€ 7,45€ 10,8€ 14,15€ 17,5€ 20,85€ 24,2€ 27,55€




8,8€ 10,5€ 16,5€ 22,4€ 28,3€ 34,2€ 40,1€ 46€


Spain 8,45€ 11,35€ 14,15€ 22,6€ 31,05€ 39,5€ 47,95€ 56,4€ 64,85€



FERRÉ I CATASÚS, S.L contains a large number of products and it is always possible that, despite its efforts, some of the products included on the website have an incorrect price. Prices will always be checked as part of the shipping procedure and, if it detects that there is a typographical error in the price itself, FERRÉ I CATASÚS, S.L will contact the client to communicate the error.


6.1. Warranty Coverage

The Products of FERRÉ I CATASÚS, S.L, being perishable, would not apply the 3-year warranty. FERRÉ I CATASÚS, S.L undertakes to change or refund Products recognized as defective for its services, as provided for in article 118 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. The warranty does not include:

All defects of the Product that may result from faulty installation, storage, conservation or assembly, a maintenance defect, incorrect use or use not in accordance with the technical or usage specifications (non-observance of maintenance recommendations), modifications or repairs carried out by the Client or a third party, deterioration caused by external objects, external events such as accidents, blows, fires, acts of vandalism, damage caused by water, natural or artificial lights (in case of discoloration), natural disasters or adverse weather conditions .

6.2. Warranty application

To apply the guarantee, the buyer will contact the customer service of FERRÉ I CATASÚS, S.L through the email address or by calling +34 93 897 45 58


The Customer has the right to withdraw from the purchase of a Product within a period of 14 calendar days without the need for justification. This period will begin to count from when the Customer acquired material possession of the Product. In the event that the goods that make up the order are delivered separately, the period will begin to run 14 calendar days from the day on which the Customer acquired material possession of the last of those Products.

It will not be possible to invoke the right of withdrawal in the following cases:

a) The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the Client and with the acknowledgment on his part that he is aware that, once the contract has been completely executed by FERRÉ I CATASÚS, S.L, you will have lost your right of withdrawal.

b) The supply of Products or the provision of services whose price depends on fluctuations in the financial market that FERRÉ I CATASÚS, S.L cannot control and that may occur during the withdrawal period.

c) El suministro de Productos confeccionados conforme a las especificaciones del Cliente o claramente personalizados.

d) The supply of Products that may deteriorate or expire quickly.

e) The supply of sealed Products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

f) The supply of Products that, after delivery and taking into account their nature, have been inseparably mixed with other Products.

g) The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that FERRÉ I CATASÚS, S.L cannot control. .

h) Contracts in which the Client has specifically requested FERRÉ I CATASÚS, S.L to visit them to carry out urgent repair or maintenance operations; If, during that visit, FERRÉ I CATASÚS, S.L provides additional services to those specifically requested by the Client or supplies Products other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said services. o Additional products.

i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the Client after delivery.

j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

k) Contracts concluded through public auctions.

l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

m) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the Client with the knowledge on his part that he consequently loses his right of withdrawal.

Once the withdrawal has been made, FERRÉ I CATASÚS, S.L will refund the amount paid for the Products (including shipping costs) within a maximum period of 14 calendar days, from the date on which the decision to withdraw from the contract by the Customer, and through the same payment method with which the purchase was made. However, shipping costs for returning the Products will be borne by the Customer.

No amount will be refunded in the event that the Product has been used or has suffered any damage, so it must be returned in the same conditions in which it was delivered, including all instructions, documents and Product packaging. This will be without prejudice to the Customer’s right to open and unpack the Product for the purposes of testing, analyzing and evaluating it in order to make a decision on its final purchase.

In the event of loss, destruction or other cause that prevents the return of the order for reasons attributable to the Client, the Customer will be liable for the market value that the service would have had at the time of exercising the right of withdrawal, unless said value is higher than the acquisition price, in which case it will be responsible for this.


All content displayed on the Website and, in particular, designs, texts, graphics, images, databases, software, sounds, brands, logos or any other signs susceptible to industrial and commercial use, are subject to copyright. intellectual and industrial property of FERRÉ I CATASÚS, S.L, or of third parties whose use has been duly authorized.
In no case does access to the Website and/or its use imply any type of waiver, transmission, license or total or partial transfer of said rights, nor is it conferred any right or expectation and, in particular, alteration, exploitation, reproduction, distribution or public communication of said contents, without the prior express authorization of FERRÉ I CATASÚS, S.L or the corresponding owners.
No link may be established to the Website from any other Website without the prior and express consent of FERRÉ I CATASÚS, S.L.


The Website, the information published, as well as the contract or Client registration form, will be written in Spanish, Catalan or English, with the Client choosing the language.


In compliance with the provisions of article 14.1 of Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, in the event that the buyer is a consumer, we inform you of the existence of a platform extrajudicial resolution of online disputes made available by the European Commission through which consumers can submit their complaints:


This merchant undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brands programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. Additionally, the following activities are also explicitly prohibited: Sale of alcoholic beverages to minors under 18 years of age.